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Refund Policy

Last Updated on 12 January 2024

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Please note that once you purchase a course on the Masterclass website, you automatically agree to our Privacy & Cookie Policy, Terms of Use, Rescheduling Policy, and Refund Policy.

The terms and conditions of our Refund Policy are as follows:

1. Cancellation by Masterclass

  • Masterclass reserves the right to cancel a training program or change the location.
  • In case, Masterclass cancels a training program, the registered attendee will receive a 100% refund. Else, as per the attendee's request, the same fee can be adjusted towards one of three upcoming training programs and no additional fee will have to be paid.

2. Refund criteria

  • Refund Criteria Status
  • Within 3 days from the date of payment made
  • * This will be void if the training date falls anywhere between 0-14 days of the training event 100% Refund
  • 15 days or more prior to a training event USD 200 (equivalent to local currency will be deducted)
  • In between 0-14 days to a training event No Refund
  • If Masterclass cancels the scheduled event The training will be either rescheduled at no extra cost / 100% Refund

3. Requesting refund

  • The request must be sent via email from the email address used to register on our website www.Masterclass.com to buy the course. Please mail refund requests to info@masterclass.com
  • Please state the date of purchase, name of the course and purchase receipt details like order ID and transaction ID in the email.
  • All refunds will be processed within 30 days of receipt of the refund request.

4. Duplicate payment

  • Cookies are small files that a website or a service provider transfers to the hard drive of your computer through your web browser, with your permission. They enable the website or service provider to recognize your browser and capture and remember certain data.

Masterclass uses cookies for the following reasons:

  • To help us remember and process the items in your shopping cart
  • To compile data about site traffic and interactions for enhancing our website offerings and customer service